ArcananContact us
Arcanan is a small team and every message lands with someone who works on the product. Pick the channel that fits — email for anything involving your account, the feedback portal for product ideas, the status page before reporting an outage.
support@arcanan.com is the front door for everything: support questions, account and billing issues, data-deletion requests, security reports, press, and partnership conversations. For support requests, include the email address on your Arcanan account and, where it helps, the symbol or screen you were working with — it usually saves a round trip.
Product feedback
Feature requests and bug reports live at feedback.arcanan.com, where you can also vote on what other traders have asked for — the roadmap leans on those votes.
Service status
Live uptime for the terminal, market-data feeds, and the AI copilot is published at status.arcanan.com. If something looks broken, check there first — incidents and maintenance windows are posted as they happen.
Getting an account
Sign-up is self-serve and free at app.arcanan.com — no invite, no card. See pricing for what the free plan runs on and what the paid plans add. We're also on GitHub at github.com/arcanan-org.
Registered office
Unit A, 82 James Carter Road, Mildenhall, Suffolk IP28 7DE, United Kingdom. This is a registered-office address — support happens over email, not post.
Start your next trade with evidence, not vibes.
The free plan runs on your own market-data and LLM keys — or on your broker's feed through the desktop app. No card, no invite.